Welcome to Tansu. These terms help keep your shopping experience simple, transparent and secure.
These Terms & Conditions apply to your use of the Tansu website and to purchases made through our online store. By visiting our website, creating an account or placing an order, you agree to follow these terms.
Product images, descriptions, colours and appearance may vary slightly depending on your device and lighting.
An order is confirmed only after successful order processing and payment verification where applicable.
Customers must provide accurate payment and billing information when placing an order.
If there is an issue with your order, contact Tansu as soon as possible so our team can assist you.
You may use this website for personal and legitimate shopping purposes only.
You must provide accurate information when creating an account or placing an order.
You must not attempt to damage, disrupt or misuse the website or its services.
You must not use the website for fraudulent, unlawful or abusive activities.
You are responsible for keeping your account login information secure.
We make reasonable efforts to display our jewellery products as accurately as possible.
Because screen settings, lighting and photography conditions can vary, the actual product may have minor visual differences from the image displayed on your screen.
Product availability may change without prior notice. Tansu reserves the right to update product descriptions, specifications and availability when necessary.
Avoid unnecessary exposure to water, moisture and excessive humidity.
Perfume, cosmetics and chemical products may affect the appearance of plated jewellery.
Store your jewellery in a clean and dry place when it is not being worn.
When you place an order through Tansu, you agree that the information provided by you is accurate and complete.
After placing an order, you may receive an order confirmation through the contact details provided.
Orders may be subject to availability and payment verification.
In exceptional situations, Tansu may need to cancel an order due to stock, pricing or technical errors.
If an eligible order is cancelled by Tansu after payment, the applicable refund will be processed according to our Refund & Return Policy.
Prices displayed on the website are the applicable prices at the time of purchase unless otherwise stated.
Customers are responsible for providing correct payment and billing information.
Promotional offers may have additional conditions, validity periods or product restrictions.
Orders are processed after successful confirmation and payment verification where applicable.
Once your order is dispatched, available tracking information may be provided.
Delivery times may vary depending on location, courier conditions and circumstances outside Tansu’s control.
Tansu accepts refund/return requests for eligible wrong or broken/damaged products according to our Refund & Return Policy.
Please submit an eligible request within 2 days of receiving your order.
View Refund & Return Policy →Provide a correct delivery address and contact number.
Check your order information before completing payment.
Keep your account credentials confidential.
Contact Tansu promptly if there is an issue with your order.
Tansu’s website design, branding, logos, product images, text, graphics and other original content are protected by applicable intellectual property laws.
Content should not be copied, reproduced, modified, redistributed or commercially used without permission from Tansu.
Your personal information is handled according to Tansu’s Privacy Policy.
Read our Privacy Policy →Tansu may update these Terms & Conditions from time to time to reflect changes to our website, services, business practices or applicable requirements.
These terms apply when you use the Tansu website, create an account or place an order through our store.
Yes. Screen settings, lighting and photography conditions can cause minor differences in appearance.
Contact Tansu within 2 days of delivery and provide the required proof. Please refer to our Refund & Return Policy for the complete process.
Tansu content should not be copied or commercially reused without prior permission.
You can contact Tansu through WhatsApp, email or our Contact Tansu page.
Have a question about an order, product or policy? Our team is happy to help.
