We want every Tansu experience to feel special. If your jewellery arrives wrong or damaged, we’re here to make it right.
We keep our return process simple and transparent.
Received a product different from what you ordered? You can request a return.
If your jewellery arrives broken or damaged, please contact us immediately.
We do not accept returns simply because you changed your mind or no longer want the product.
Just follow these simple steps.
Submit your return request within 2 days of receiving your order.
Send clear photos or video showing the wrong or damaged product.
Our team will check your request and confirm the next step.
Once approved, we arrange your refund or eligible same-price exchange.
Return requests must be submitted within 2 days of delivery.
Please keep the jewellery unused and do not wear it before contacting us about a wrong or damaged product.
Product must be unused.
Jewellery must not have been worn.
Provide clear photo/video proof for wrong or damaged products.
Return request must be submitted within 2 days of delivery.
If we sent the wrong product or your jewellery arrived damaged, Tansu will handle the return shipping.
Where an exchange is approved outside a wrong/damaged-product case, return shipping may be the customer’s responsibility.
Once your return is approved and processed, your refund will be issued through the original payment method.
For Cash on Delivery orders, the approved refund will be transferred to the customer’s bank account.
If your request qualifies, we can provide an exchange for a product of the same price.
Please contact Tansu before sending anything back.
You must contact Tansu within 2 days of receiving your order.
No. Returns are accepted only for wrong or broken/damaged products.
Please provide clear photos or video showing the wrong or damaged product.
After approval and processing, refunds generally take 5–7 business days.
Approved COD refunds will be transferred to the customer’s bank account.
Eligible exchanges can be made for a product of the same price.
If you received a wrong or damaged product, please contact our team as soon as possible.
