Bring your physical retail business into the TANSU local-commerce network. List products, receive orders, manage stock, publish offers, track delivery, understand commission and settlement activity, and get direct support from one retailer workspace.
The current retailer workflow is deliberately controlled: create your customer account, submit your retailer information, complete settlement details, and wait for TANSU’s manual review.
Retailer access begins with a normal TANSU customer account. The retailer program does not simply open an uncontrolled seller account.
Provide business name, owner/contact details, email, mobile, PIN, area, category, GST information where applicable, business description and settlement details.
TANSU manually reviews the submitted retailer information. Approved retailers can then sign in to the dedicated retailer workspace.
The page below describes the capabilities currently present in the TANSU Retailer Hub, rather than promising a generic marketplace feature set.
Create and manage retailer products with title, descriptions, pricing, sale pricing, SKU, stock, categories, tags, product media and relevant product details.
ProductsProducts can move through controlled TANSU review states, including pending and changes-requested workflows, instead of bypassing the retailer approval process.
Controlled listingMonitor retailer inventory from the dashboard and update stock. Low-stock products are surfaced so you can act before availability becomes a problem.
InventoryRetailer orders are captured against the products you sell. The dashboard keeps order activity visible and supports retailer-side order actions and live status refresh.
OrdersRetailer delivery records, expected delivery timing, tracking-related workflow and customer delivery confirmation are integrated into the retailer system.
Local deliveryRetailer PIN and area information can power local marketplace priority, helping nearby customers discover relevant local retailers and products.
Local-firstRetailers can work with coupon creation and management inside the retailer workspace, subject to the TANSU/WooCommerce coupon controls and validation rules.
GrowthApproved retailers can have a public-facing profile showing business information, verification status, products, local delivery information, store hours and customer ratings/reviews.
TrustMaintain business profile information and store hours. Public retailer discovery can use those details to communicate availability more clearly.
ProfileRetailer access is not only a product-upload page. The current system connects catalogue, orders, delivery, finance, verification, notifications and support.
TANSU separates commission accounting from retailer settlement so the financial flow remains understandable and auditable.
The current plugin default commission setting is 8%. TANSU can configure the applicable commission rate, so the final rate shown to a retailer should always be treated as the active commercial policy.
Higher-quality performance can be rewarded with a lower commission rate under TANSU’s commercial policy. The retailer’s operating/performance score is tracked by the system; any rate reduction should be communicated as an applicable TANSU policy, not assumed automatically.
Commission is accrued when a retailer order reaches Delivered. This prevents a merely placed order from becoming an immediate commission liability.
Retailer commission payments can be partial and are allocated against the oldest outstanding commission entries first.
A refund or return request does not automatically reverse commission. A refund creates a pending adjustment and TANSU approval controls the reversal.
If an approved reversal exceeds an already-paid commission amount, the excess can become future retailer credit and be applied to later commission entries.
The system maintains immutable finance events for commission accruals, verified payments, adjustments, credits and settlement events instead of rewriting history.
Payment allocation is transaction-safe, supports row locking and rejects unsafe over-allocation against the verified outstanding balance.
Retailer-submitted commission payments remain pending until TANSU verifies them. Proof/reference information can be reviewed before recognition.
Retailer payout is intentionally separate from commission collection. The system supports bank and UPI settlement identity and controlled online settlement workflows.
Retailer registration requires bank account holder name, bank name, account number and IFSC. UPI ID is optional and bank/UPI can be selected as the preferred settlement method.
If settlement details are edited later, payout verification is reset until TANSU verifies the new details. This protects the payout destination from silent changes.
Online settlement is subject to configured holds and delivery/dispute/refund-control gates. Payouts can be processed through the configured bank/UPI settlement workflow.
Retailer access is manually controlled. Verification and approval signals are used throughout the retailer lifecycle, helping TANSU maintain a higher-quality local network.
These controls are part of the current retailer administration and can contribute to retailer trust/performance handling.
Approved retailers can have a public profile designed around trust, local information and product discovery.
Business name, category, owner/business information and local area can be presented to customers.
Approved customer reviews can contribute to a public retailer rating. Retailer accounts cannot review their own store.
Visible products linked to the retailer can be displayed from the public retailer profile.
Public retailer discovery can communicate whether local delivery is available and whether the retailer has fast local delivery signals.
Store hours can be maintained in the retailer profile and used for clearer customer expectations.
TANSU can surface verification and authorised-partner signals where applicable, helping customers distinguish approved retailers.
The current retailer support workflow provides structured tickets, priorities, statuses and threaded replies.
Retailers can raise support tickets against the operational area that needs attention.
Tickets support operational states so both sides can understand whether a request is open, being worked on, waiting for the retailer, resolved or closed.
Support requests can carry a priority level so the retailer and TANSU support team have a clearer signal about urgency.
The support system can send ticket notifications to TANSU support and keep retailer replies inside the ticket thread, creating a useful record of the conversation.
Beyond standard support, the current system includes service-request handling and retailer notifications.
Retailers can submit requests for a category, feature or other service need. TANSU can review and respond to those requests.
Retailer notifications can surface important changes such as new orders, product events, commission attention, support activity and service-request updates.
The dashboard is designed to keep the retailer’s active work in one place rather than scattering tasks across unrelated WordPress screens.
The TANSU Retailer Hub is being built as the operational foundation for a dedicated retailer app. The app is not part of this page or the current retailer plugin release yet. It is a future direction: faster order alerts, mobile stock management, retailer finance visibility, support and local growth tools in a more focused mobile experience.
Local businesses that want to sell through the TANSU marketplace can apply. TANSU manually reviews retailer applications before activating retailer access.
Yes. The current application flow starts from a normal logged-in TANSU account. The retailer application is then submitted against that account.
Business name, owner/contact name, email, mobile, PIN, area, bank account holder name, bank name, account number and IFSC are required. Business category, GST information, UPI ID and preferred settlement method are also supported; some are optional depending on the field.
The current plugin default is 8%. TANSU administration can configure the applicable rate. A performance-based lower rate can be offered under TANSU’s commercial policy; retailers should rely on the rate explicitly applicable to their account rather than assume an automatic reduction.
Commission is accrued when the retailer order reaches Delivered. COD/local collection stays with the retailer, while the agreed TANSU commission becomes payable.
For online customer payments, TANSU collects the customer payment and retailer payout is handled separately. Settlement uses the retailer’s verified bank/UPI details and is subject to configured holds and delivery/dispute/refund-control gates.
Yes. Settlement details can be edited from Business Profile. Editing those details resets payout verification until TANSU verifies the new settlement identity.
A refund/return does not automatically reverse commission. The system creates a pending commission adjustment, and TANSU admin approval controls whether the reversal is applied. Approved excess can become future retailer credit.
Yes. The current retailer support system supports ticket categories, priority, status, replies and ticket history, with email notifications to the configured TANSU support channel.
Not yet. The dedicated retailer app is a future phase. The current retailer portal is the operational foundation for that later mobile experience.
This summary is intended to make the current retailer workflow understandable. Your final retailer agreement and the active TANSU commercial policy remain authoritative.
Submitting an application does not guarantee approval. TANSU manually reviews retailer information before access is activated.
Retailers are responsible for providing accurate business, contact, location and settlement information and keeping it current.
Retailers are responsible for the products, pricing, stock information and business information they submit, subject to TANSU review.
The applicable commission rate is controlled by TANSU policy/settings. The current plugin default is 8%; always follow the rate applicable to your account.
Commission eligibility is tied to Delivered status in the current system. Delivery and dispute workflows can affect settlement timing.
Refund or return requests do not automatically change commission. TANSU approval controls commission adjustments.
Bank/UPI settlement details are verified. Editing settlement details resets payout verification until the new details are verified.
Retailers should use the support workflow for operational issues so requests can be categorised, tracked and answered.
Join the retailer network, complete your business information and settlement details, and let TANSU review your application. Once approved, your retailer workspace becomes the home for your products, orders, delivery, finance and support.
